Customer support
Our Warranty Policy
1. PURPOSE AND SCOPE OF COLLECTION
The main data collection on the website includes: full name, email, phone, customer address in the contact section. This is the information that we need members to provide mandatory when sending information for advice or wanting to buy products and for us to contact and confirm with customers on the website to ensure consumers’ rights. use.
Members will be responsible for the security and storage of all service usage activities under the information they provide and their email boxes. In addition, members are responsible for promptly notifying our website of any unauthorized use, abuse, security violations, or retention of registration names and passwords by third parties in order to take measures. appropriate decision.
2. SCOPE OF INFORMATION USE
We use the information members provide to:
- Contact to confirm orders and deliver goods to members upon receiving requests from members;
- Provide product information to customers if requested by the customer;
- Send marketing and promotional emails about goods sold by us;
- Send notifications about activities on the website
- Communicate and resolve with users in special cases;
- Do not use users’ personal information other than for transaction-related confirmation and contact purposes
– When there is a request from a judicial agency including: Procuracy, court, police investigation agency related to certain legal violations of the customer.
3. INFORMATION STORAGE PERIOD
Members’ personal data will be stored until the administrator requests cancellation. In all cases, member personal information will be kept confidential on our server.
4. PERSONS OR ORGANIZATIONS THAT MAY HAVE ACCESS TO PERSONAL INFORMATION
Subjects with access to customers’ personal information fall into one of the following cases:
- Company employees.
- Partners have signed a contract to perform part of the Company’s services. These partners will receive information according to the contract agreement (possibly part or all of the information depending on the contract terms) to support users in using the services provided by the Company.